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From business deals to strong partnerships.

Trust is support deep

We have well trained staff

24/7 Ops Services

Support around the clock

No time is an inconvenient time for fixing issues; we give you a clear edge through 24/7 support that can deal with issues whenever they occur. We have a dedicated support team that works in the Synavos spirit of helping customers at every step.

A complete help desk

We keep your systems up and running and your processes smooth through a proactive help desk, manned with expert technical staff. We provide technical and trouble-shooting services that cater to all queries and problems of that you or your customer might have. We remain available at multiple points:

  • Email support
  • Live chat support

NOC/SOC services

Don’t let system errors and issues beat you at your game. With our proactive monitoring of mission critical services, we help businesses maintain 100% uptime leading to high quality service delivery. Our SOC team will deliver at all geographical areas that you need surveillance at, detecting and responding to cyber threats, to keep your site safe.

System alerts

We have a streamlined system of raising alerts with a proactive escalation mechanism to ensure that all issues are fixed on a priority basis. Our teams provide you with a competitive edge through efficient processes and above market average performance.

Our services stand on four strong pillars.

We have a 3 tiered process to provide you with the support you need.

Generate query

You send us your query at any time of the day on any issue relating to the system and its performance.

Tier 1: Service desk/ NOC

This is where your query steps in to our support process. At this stage we register a ticket for your query along with issue routing, providing proactive surveillance, remote monitoring and reporting.

Tier 2: support and operations

Your query has now moved on to more specialized care where we provide you with a dedicated support engineer who provides service requests and problem handling. Tier 2 involves proactive problem identification to achieve system optimization.

Tier 3: v ops, engineers & architects

Escalation to level 3 means your query is in the best of hands. We provide maximum support through quality assurance, product enhancements and production support.

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